Tuesday, February 11, 2003

 

I would like to make a statement... as much as IE sucks, the ITS department here at State sucks even more. Aggghhh.... ok, so here;s the deal. I updated stuff on the Wesley page. And i was getting ready to ftp it up to the server. I log in only to find out that /export is exceding it's quota. Now, I can look at hte files in /export... but I can't touch them. I do not own that folder. I do, however, own /home/ddg2/wesley. But I cannot put files in this folder, because /export is full. Does this make sense? no. But it works that way. And I understand that, and can deal with it. So I call ITS and inform them of my problem. The phone is picked up by some middle aged woman who I know cannot be anywhere near a computer... and I'm starting to wonder if she had ever actually seen a computer. So here's a paraphrase of our conversation...

Her: ITS Help Desk, can I help you?
Me: Yes. I am working the the Wesley foundation website on the archive server, and I am unable to ftp file up to the server because the /export directory is full.
Her: Wesley Foundation?
Me: Yes... it's a student organisation.
Her: ok, say that again?
Me: I am working the the Wesley foundation website on the archive server, and I am unable to ftp file up to the server because the /export directory is full.
Her: Archive server?
Me: you know, the server that holds all the org pages?
Her: org pages?
Me: the pages for the student organisations?
Her: student organisations have webpages?
Me: Yes. They do... and I need to update mine. So can you tell someone?
Her: so what was the problem again?
Me: I am working the the Wesley foundation website on the archive server, and I am unable to ftp file up to the server because the /export directory is full.
Her: ftp?
Me: File Transfer Protocal... you know, moving the files from my computer to the actual server, so you can see them on the internet?
Her: oh, yeah... right. So what was your problem again?
Me: I. Cannot. Upload. Files. Because. A. Folder. On. The. Server. Is. Full.
Her: so you need more webspace?
Me: No. I do not need more webspace. The /export directory is not part of the Wesley page, nor is it something I own. It is somehting that I'm sure someone there will fix... and it needs to be fixed soon, because I need to update my webpage.
Her: So what was your problem again?
Me: Is there anyone else there I can talk to?
Her: I'll just put in a trouble ticket, and someone will call you shortly. What was your exact problem again?
*I die of frustration*

posted by Deedee 12:35 PM